Leroy Merlin Paris-Beaubourg

I have make an order for some materials around 850 € and did ask the delivery service for 79 € and unfortunately I missed the delivery and I did try to ask them to make the delivery again but I need to pay 79 € one more time.... Then I ask them if I can come to pick my order and they said yes , the order was ready. 3 days later , they confirmed by mail and said my order was ready at the shop then I can pick it up So sunday morning wake up at 8 am and go to the shop ... Once arrive at shop , the products is not there and I should wait their call . I try to asked if they can make a special discount for the new delivery charge because I work also the Sunday and I ask a half day off for that , I am here because you confirmed me by mail . Just like I missed the first delivered and I won't complain, and now is your turn to fix it up And I am here . They just said , IS NOT ME WHO CONFIRMED YOU BY MAIL AND YOU SHOULD WAIT MY CALL AND NOT COME DIRECTLY Once I get a mail from your company that's supposed to be your company official reply , how did I know who s who ? If leroy Merlin was so strict for the delivery , and why they are so xxxx for their own mistake ? Very frustrating and disappointed service . Unfortunately this shop is one for the biggest and have almost everything you need , so you don't have really choice to buy the thing you need in other shop even sometimes their behavior need to be training again .

✓ Avis vérifié Google

Finding such a large Leroy Merlin store right in the heart of Paris, near Châtelet, is quite rare, especially one that’s open on a Sunday! The store is well-stocked, making it a convenient option for DIY projects and home improvements. The staff is friendly and helpful, and we were particularly well advised by the manager of the electrical department. A great shopping experience,well done to the team!

✓ Avis vérifié Google

Pretty amazing how extensive this is for central Paris. We had some help from an extremely knowledgeable young man who helped us both in French and was excellent in English as well. He took time to talk us through all the tools and recommend which we would need for our project So good, thank you!!

✓ Avis vérifié Google

I had one of the worst customer service experiences of my life at this Leroy Merlin store, in chatêlet, right in the heart of Paris. Not a single staff member was willing to help me. I asked multiple people, and not only did no one assist me, even when I spoke French—they also made it very clear that they didn’t care.No one could communicate in English, which is completely unacceptable for such a major chain store in a global city like Paris. I was overwhelmed, lost, and visibly upset, yet I was ignored. Eventually, another customer—a random kind man—had to intervene and ask a staff member to help me. Only then did I get the assistance I needed. But even that interaction was cold and dismissive. To make things worse, one staff member even responded to me with sarcasm when I asked a genuine question. The lack of professionalism and basic human decency was absolutely shocking. No one should be made to feel so invisible or humiliated while trying to shop. I will never return, and I wouldn’t recommend this location to anyone.

✓ Avis vérifié Google

a disappointing experience. On the positive, the store is well-lit and directions to the different departments are well indicated. On the negative: staff in the bathroom department were annoyed to answer questions, and when they realized I knew more about the toilet tech than they did (I had researched a lot), one of them pretended it was pointless to know about this (after giving me incorrect answers). I also noted their electronic toilet boxes were damaged (they were), the lady pretended they had inspected the quality before putting the toilet box in inventory. it is obvious the boxes were badly handled, the cardboard damaged and nothing had been inspected. Last, they gave me one last incorrect indication/advice pretending I could buy installation services from Leroy Merlin but the website says otherwise (only a selection of toilets, not all - especially not the electronic ones - can be installed by Leroy Merlin). Last but not least: prices online and in-store are often inconsistent. a really frustrating experience. not going back

✓ Avis vérifié Google

I am sorry to say but this store has disappointed me 2x in a week. First , I try to buy something and the vendor himself recommend me to go to another place because with Leroy it would take longer! 🤔 ok then I will bought all the material thru the website and hired another company to install (following the vendor advise). I chose the express delivery (24h) because my need was for 48h from the moment of my buying. Well, next day (express delivery from 4pm to 8pm) arrives at 8pm missing 2 out of 3 boxers to install my floor. I called the same moment “don’t worry tomorrow we will resend it”. I called the next morning, next afternoon , no solution. Then, 8pm someone calls me to say “I am sorry we don’t have the product to deliver”. I was very upset because the company will come tomorrow at 8am and I don’t have the materials (that I bought 48hs before). The vendor on the phone says “sorry Madame it’s not my fault that you don’t planned well your work” ! ( now it’s my fault) more “sorry Madame what you want me to do? “ ( now I need to find a solution). I asked ok my fault, can you ask another store to send me ? “ no madame, the stores are different, you need to go to another store, because I don’t have more of this product!! . So, conclusion I paid an express delivery (48h), but I am accused that I don’t plan ahead (why do they have express delivery if we cannot buy something last minute??). He does not have the product to send me, but guess what?? I can buy the product and pick it up at the store if I want !! So, the product exists!!

✓ Avis vérifié Google